Privacy Policy

Who we are

PHA is part of The People’s Alliance CIC, a registered Community Interest Company. Company number 14867449

Our contact details

Name: The People’s Alliance CIC
Email: info@the-pha.org
Website: practitioners.the-pha.org

The type of personal information we collect

We currently collect and process the following information (if you have registered on our volunteer database, practitioner directory, hub directory or subscribe to our newsletter):

  • Volunteer database – name, email address, phone number, area of expertise, skills and further information provided by you.
  • Practitioner directory – name, email address, phone number, area of expertise, education establishment, qualifications (and documents relating), regulatory bodies (if applicable).
  • Subscription – email address.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Via our volunteer database, practitioner directory and newsletter subscription.
  • We use the information that you have given us in order to:
  • Contact you about volunteer roles that may be of interest;
  • Add your details to our practitioner directory for potential clients to view;
  • Inform you about any updates from PHA via our newsletter.

How we use your personal information

The People’s Health Alliance does not disclose, give, sell or transfer any personal information about our visitors, without prior consent or unless required for law enforcement of statute.

When you visit our website, we won’t collect any information about you, unless you choose to provide us with that information for the volunteer database, practitioner directory or subscribe to our newsletter.

If you do decide to provide us with any information pertaining to yourself through email, application forms, surveys etc, we will only maintain that information as long as is required to respond back to you or to fulfil the stated purpose of the communication.

Stripe.com (who manage our donations) guarantees the security of the credit card provided by donors. We do not store your credit card number. Only stripe.com does so. We only store a Stripe customer ID number. We do not sell or provide your personally identifiable information to any third party, except stripe.com and our web hosting provider, who facilitates transactions and other web services.

How we store your personal information

Your information is securely stored with our service provider on our website. We will never hold your information anywhere else.

We keep your information for as long as you are happy to share it with us. We will then delete your information when you no longer wish to share it with us.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete
  • information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@the-pha.org if you wish to make a request.

Listings

We collect information about you during the add listing process on our site. This information may include, but is not limited to, your name, IP address, email address, phone number, address, locations details including GPS co-ordinates and any other details that might be requested from you for the purpose of adding your business/personal listings.

Handling this data also allows us to:

  • Display this information in a public facing manner (such as a web page or API request) and allow website users to search and view submitted listing information.
  • Send you important account/order/service information.
  • Provide a way for users to contact your listing via the provided contact information.
  • Notify you of user interactions such as but not limited to review and contact notifications.
  • Respond to your queries or complaints.
  • Set up and administer your account, provide technical and/or customer support, spam prevention and to verify your identity. We do this on the basis of our legitimate business interests.

Reviews

We collect information about you during the leave a review process on our site. This information may include, but is not limited to, your name, email address, IP address, website url, image(s), review ratings and review texts.

Handling this data also allows us to:

  • Display this information in a public facing manner (such as a web page or API request).
  • Notify you of interactions such as approval or rejection of your review.
  • Notify you of user interactions such as reply notifications.
  • Spam prevention.

Listing contact forms

We may collect information about you when you submit a contact form to a listing. This information may include, but is not limited to, your name, email address, IP address and contact texts.

Handling this data also allows us to:

  • Send your contact message and details to the listings contact email.
  • Monitor the contact system for spam and abuse.

Claim Listings

We collect information about you during the claim listing process on our site. This information may include, but is not limited to, your name, email address, phone number, position in business and any other details that might be requested from you for the purpose of verifying you have the authority to manage the listing.

Handling this data also allows us to:

  • Verify that you have the authority to manage the claimed listing.
  • Make you the owner of the claimed listing which can make your name and avatar visible to the public.
  • Contact you to inform you if your claim has been approved or rejected.

Invoices and checkout

We collect information about you during the checkout process on our site. This information may include, but is not limited to, your name, email address, phone number, address, IP and any other details that might be requested from you for the purpose of processing your payment and retaining your invoice details for legal reasons.

Handling this data also allows us to:

  • Send you important account/invoice/service information.
  • Estimate taxes based on your location.
  • Respond to your queries or complaints.
  • Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
  • Retain historical payment and invoice history. We do this on the basis of legal obligations.
  • Set up and administer your account, provide technical and/or customer support, and to verify your identity. We do this on the basis of our legitimate business interests.

In addition to collecting information at checkout we may also use and store your contact details when manually creating invoices for require payments relating to prior contractual agreements or agreed terms.

What we share with others

We share information with third parties who help us provide our payment and invoicing services to you; for example:

We accept payments through Stripe When processing payments, some of your data will be passed to Stripe including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at support@the-pha.org

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk